Privacy Policy
RAIN Works LLC respects customer privacy and uses customer information only as needed to operate the business, fulfill orders, and communicate with customers.
We may collect information you provide through checkout, contact forms, email, product forms, or order notes, including:
Name
Email address
Phone number
Billing and shipping address
Order details
Product selections
Requested programming locations
Call sign, if applicable
License type or license status, if applicable
Customer notes or messages
Photos or videos submitted for damaged, missing, or incorrect orders
We may also receive basic website information through our website platform or third-party tools, such as browser type, device type, general location, IP address, cookies, and website activity.
RAIN Works LLC may use customer information to:
Process and fulfill orders
Ship products
Create requested-area programming PDFs
Build and program Manpacks
Respond to questions
Handle damaged, missing, delayed, or incorrect orders
Maintain business, tax, and accounting records
Improve website content and product offerings
Prevent fraud, misuse, or unlawful activity
Payments may be processed through third-party payment processors. RAIN Works LLC does not intend to store full credit card numbers or full payment credentials directly on its own systems.
Programming locations may include a city, state, county, ZIP code, landmark, or full address. A full address may help improve accuracy, but it is not always required.
RAIN Works LLC may share customer information only as needed with service providers such as website hosting tools, payment processors, shipping carriers, email/form tools, accounting providers, legal providers, or fraud-prevention services.
RAIN Works LLC does not sell customer personal information as a standalone product.
No website, email system, or payment platform can be guaranteed completely secure, but RAIN Works LLC makes reasonable efforts to handle customer information responsibly.
RAIN Works LLC may retain customer information as needed for order history, customer communication, tax records, legal compliance, dispute resolution, fraud prevention, or other legitimate business purposes.
This website is not intended for children under 13, and RAIN Works LLC does not knowingly collect personal information from children under 13.
This Privacy Policy may be updated at any time. Changes are effective when posted on this website.